Who this is for
A business whose reviews and search results are costing it enquiries. Think clinics, salons, garages and showrooms, where a stranger reads the reviews before they pick up the phone. If your reviews live on more than Google, or someone searches your name and finds something you'd rather they didn't, this is the fit. If it's one Google profile that needs looking after, Local Visibility is the smaller plan.
How much does online reputation management cost in Dubai?
Online reputation management in Dubai from Mayantha is one published plan: AED 1,900/mo, with a 3 months minimum. It covers review monitoring, reply drafts you approve, a neutral review invitation flow, removal requests for reviews that break a platform's rules, a monthly brand search check and a monthly report. The range for this kind of work varies by who is selling it and how much they promise, so be wary of anyone quoting a flat fee for removals. What's in it, straight from the pricing table:
- Platforms: Google, Trustpilot, Facebook, TripAdvisor and Instagram comments.
- Monitoring: daily. Reply drafts: every review, sent for your approval before posting.
- Review invitations: neutral and policy-compliant, set up once.
- Removal requests: filed with the platform when a review breaks its rules; the outcome is the platform's.
- Brand search: what Google and ChatGPT show for your business name, checked monthly.
- Reporting: monthly reputation report.
What does reputation management actually include?
It is the daily, boring part of looking after what strangers read about you. I watch your review platforms, draft a reply to each new review in your voice, and send it to you to approve, so nothing goes out in your name unseen. I set up one review invitation flow, once, that asks every eligible customer in the same neutral way. Each month I check what Google and ChatGPT show when someone searches your business name, and report what I found.
- I get access through each platform's own owner or manager invitation, so I never ask for or hold a password.
- New reviews are picked up the same day and a drafted reply reaches you for approval.
- When a review breaks a platform's rules, I file the removal request with the reasons. The platform decides.
- Once a month you get a report on the reviews that arrived, the replies sent and what the brand search showed.
Can you remove a bad review?
Not an honest one, and nobody else can either. A business owner can't delete someone else's review on Google or Trustpilot. What a platform will act on is a review that breaks its own rules, such as spam, a conflict of interest or content that has nothing to do with your business. I file those requests properly, with the evidence, and the platform makes the call. Trustpilot is explicit that disliking a rating or thinking a review is unfair isn't a reason to remove it. For a review that is only unfair, a calm, specific public reply does the work, because it's written for the next customer reading it.
If a review is genuinely defamatory, that is a legal matter. A lawyer handles it, not a monthly retainer, and I'll tell you when I think a review has crossed that line.
How do review invitations work without breaking Google's rules?
They go to every eligible customer, in the same neutral words, whether the visit went well or not. Google's fake engagement policy bans review gating, which means sending happy customers to the public page and unhappy ones to a private form. Trustpilot asks businesses not to cherry-pick who they invite. I also never offer a discount or a gift for a review, and I never write one. The honest version is slower, and it's the only one that survives a platform audit.
What about what ChatGPT and Google AI say about my business?
I check it every month and report it, but I can't edit it. Nobody can write directly into an AI answer. What ChatGPT or Google's AI says about a business draws on public material: your reviews, your listings, your website and what other sites say about you. So the check shows you what a customer would be told today, and where the source of a wrong or thin answer is, and then the fixable parts, like a stale listing or an unanswered review, get fixed at the source.
How this differs from Local Visibility
Local Visibility is upkeep of one Google Business Profile: categories, posts, listing corrections and review replies for that profile. Reputation management is wider and shallower on the profile itself. It covers reviews, replies and brand search across Google, Trustpilot, Facebook, TripAdvisor and Instagram comments. A business can have both, and neither contains the other.
Platform policies change, so read this page as accurate as of October 2026.
Updated October 2026
Pricing
Reputation Managementfrom AED 1,900/mo
Reputation management pricing and what the monthly plan covers