Know what is being said before a customer tells you, and have a reply drafted and waiting for your approval.
Currency: AED, and AED is the billed currency. All prices exclude 5% VAT where applicable. Third-party costs - media spend, platform, API and provider fees, permits, talent and location charges - are excluded unless the package explicitly says otherwise.
Converted at the fixed 3.6725 peg, for reference. Quotes, invoices and every cap inside a package are in AED.
In every tier
Reporting: Monthly report · Minimum term: 3 months
Lead offer
Small print
Questions
Monitoring, and a reply drafted and waiting for your approval.
Almost never, and I won't sell it as though I can. Removal is the platform's decision and it only happens when a review actually breaks their rules - not when it's unfair, and not when it's wrong. What genuinely works is a fast, calm, public reply, which is what the responding tiers are built to produce. Review removal is on the published list of things I never promise.
Only after you've approved them. Every draft goes to you first, in your voice, with a stated monthly cap on how many - it's your business being spoken for, and the one time a reply should go out unread is never. Access is by written authorisation and owner-manager permissions on your own accounts, through each platform's own system. I never ask for, and never hold, a password.
No, and that one isn't a preference - it's banned. Routing happy customers to the public review and unhappy ones to a private feedback form is review gating, which Google's April 2026 policy prohibits and Trustpilot enforces the same way. Invitations go to every eligible customer, neutrally, or they don't go. Positive reviews are never incentivised either.
It's a stated number per tier rather than everything that exists - Google on the entry tier, and a capped number of platforms above it, agreed with you at the start. Naming the platforms is what makes it a service rather than a promise: a tier that claims to watch every site on the internet is one nobody can check.
Sometimes, and if so it's billed separately rather than hidden in the fee. Some platforms only expose their reviews through a paid tool, and pretending that cost doesn't exist just means it turns up as a surprise later. I'll tell you before you sign whether your mix needs one.
Every number above is what you would actually pay. Here is what it bought the people who paid it.
What the price includes, and what it does not →